A Queue management system is used to control queues. Queues of people form in various situations
and locations in a queue area. The process of queue formation and propagation is defined as
Here people form a queue in a fixed, predictable position, such as at supermarket checkouts, and
other retail locations such as banks or airport security. In the field of facilities management, structured
queues are commonly known with different names like "Queue Managers" or "Crowd Controllers" or
"Public Guidance Systems".
Very often, queue management systems are set up to manage ticket ranking for a service (with or
without a numbered ticket) with identification and thus enable a serene and stress-free waiting.
Extending the different possibilities, planned reception by appointment and remotely rank allocation
on or through Short Message Service can also be included.
Where people form a queue in unpredictable and varying locations and directions.
This is often the case in some forms of retail, taxi queues, ATMs and at periods of high demand in
In the busiest places, physical barriers and guides are used to funnel people into a line as they arrive.